Ramsey started the franchise ten years ago after a career focused on marketing and public relations. Ramsey employs 55 people, who meticulously service the homes of customers throughout Johnson County. Since Ramsey resides in Omaha, he entrusts manager Ron Schmidt to the day-to-day operations of the business.
Despite the fickle economy of recent years, Ramsey achieved growth of over 10 percent during 2010. Ramsey attributes his franchise’s success directly to his employees; he empowers them to provide excellent customer service, offering employee incentives for positive customer service feedback. During the past year, Ramsey’s office achieved high marks through a customer satisfaction measurement program, earning his franchise a top five ranking in customer satisfaction.
“Mark continuously exhibits an enthusiasm and determination for his business, from the high level of professionalism he extends to his employees to the outstanding care and concern he maintains for his customers,” said Colin Bishop, president and CEO of The Maids International. “Mark consistently strives to do better by setting high expectations for himself and his staff, utilizing strategic advertising and sales techniques and offering his customers a top-notch, quality service.”
Known for its patented 22-Step Healthy Touch® Deep Cleaning System, The Maids is the only franchised residential cleaning service to clean for health, combining environmentally preferable cleaning supplies with a methodical process and strict attention to detail to maintain the healthiest living environment possible for families. The Maids enjoys a 96 percent customer referral rate distinguishing them as the residential cleaning service of choice.
The Maids serving Johnson County serves the residents of Johnson County, including the communities of Bucyrus, Countryside, Fairway, Gardner, Lake Quivira, Leawood, Lenexa, Merriam, Mission, Mission Hills, Mission Woods, Olathe, Overland Park, Prairie Village, Roeland Park, Spring Hill, Shawnee, Shawnee Mission, Stilwell, Westwood and Westwood Hills. For more information about The Maids, contact 913-648-7331.